Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Dec 26, 2013
Dec 26, 2013
2 min
Dr. Michelli describes how Starbucks delivers consistent experiences to their customers time and time again...
Dec 19, 2013
Dec 19, 2013
3 min
Dr. Michelli shares how Starbucks gathers and analyzes feedback from customers about suggested improvements and innovations...
Dec 2, 2013
Dec 2, 2013
2 min
Dr. Michelli shares five points to ensure you are optimizing every opportunity to communicate with your customers ...