Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday May 16, 2014
How to Float a Complaint
Friday May 16, 2014
Friday May 16, 2014
In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...
Friday Feb 21, 2014
The Big Question – What‘s Next For Our Business?
Friday Feb 21, 2014
Friday Feb 21, 2014
In this week's podcast Dr. Michelli talks about how businesses can pursue meaningful growth...
Sunday Sep 29, 2013
Is it loyalty or buying customers?
Sunday Sep 29, 2013
Sunday Sep 29, 2013
This week Dr. Michelli takes a page from his new book Leading the Starbucks Way and explores a distinction between customer loyalty and customer bribery....
Monday Sep 10, 2012
Can you handle the truth about social media hype?
Monday Sep 10, 2012
Monday Sep 10, 2012
Dr. Michelli explores a balance point between substance and hype in a world of social media buzz...
Friday Jul 20, 2012
How to respond to ”pinteresting” times in customer engagement
Friday Jul 20, 2012
Friday Jul 20, 2012
Do you have an interest in Pinterest? Dr. Michelli focuses on how to make sound decisions about social media platforms that will connect with your customers…..
Friday Jun 22, 2012
Can you ”gamify” your customer experience? Lessons from the Highway
Friday Jun 22, 2012
Friday Jun 22, 2012
This week Dr. Michelli defines gamification and gives an example of its powerful applicability….
Friday Jun 08, 2012
Customer Experience - Understanding Emotional Economics
Friday Jun 08, 2012
Friday Jun 08, 2012
Dr. Michelli offers insights from the growing field of behavioral economics and helps you look at the role of emotions as they affect customer loyalty and the overall equity of your brand...
Monday Aug 28, 2006
Creating untold business and personal success
Monday Aug 28, 2006
Monday Aug 28, 2006
Best-selling author, international speaker, and organizational psychologist, Dr. Joseph Michelli offers insights from great businesses with which he has worked, such as Starbucks and the World Famous Pike Place Fish Market.