Archive for the 'Uncategorized' Category

Dr. Michelli discusses delivery consistent brand experience...

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Dr. Michelli, tells how a specific acronym can be useful to delight your customers...

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In this week's podcast, Dr. Michelli discusses how Starbucks implements technology...

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This week, Dr. Michelli, talks about the impact of viral video...

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In this week's podcast, Dr. Michelli discusses customer attention...

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Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...

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In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...

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In this week's podcast, Dr. Michelli discusses renewal of the customer experience...

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In this week's podcast, Dr. Michelli the importance of customer journey mapping...

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In this week's podcast, Dr. Michelli discusses one successful digital strategy Starbucks has rolled out...

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