{"name":"Customer Experience University - Winning Loyalty & Engagement One Customer at a Time","short_name":"Customer Experience University - Winning Loyalty & Engagement One Customer at a Time","theme_color":"#ffffff","start_url":"/","display":"standalone","background_color":"#fff","description":"New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.\n\n\n\nAt The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.","icons":[{"src":"https://deow9bq0xqvbj.cloudfront.net/image-logo/112/Simple_Podcast_Logo_82taba_300x300.jpg","sizes":"300x300","type":"image/png"}]}