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May 29, 2009

Unto Thine Own Self Be True

Filed under: business — Joseph Michelli @ 6:44 pm

Dr. Michelli examines an important business strategy for difficult economic times.

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May 20, 2009

Doing the Best in the Worst

Filed under: business — Joseph Michelli @ 10:04 pm

Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further challenges listeners to strategically reposition service to drive economic success.

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May 14, 2009

Computer Jennerated Service

Filed under: business — Joseph Michelli @ 3:18 pm

Dr Michelli discusses the place for both virtual and true human service in this week’s podcast about Alaska Airlines’ Jenn.  Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.

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