May 29, 2009
Unto Thine Own Self Be True
Dr. Michelli examines an important business strategy for difficult economic times.
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Category : Business | Tags : service leadership customer starbucks ritz-carlton joseph michelli empowerment |
Dr. Michelli examines an important business strategy for difficult economic times.
Standard Podcasts [5:01m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1765)Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli) which examine how some companies are improving customer service in these difficult economic times. He further challenges listeners to strategically reposition service to drive economic success.
Standard Podcasts [4:09m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1834)Dr Michelli discusses the place for both virtual and true human service in this week’s podcast about Alaska Airlines’ Jenn. Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.
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