May 7, 2008
Leading Up
This week Dr. Michelli talks about an “authentic” approach to effective collaboration with a boss.
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April 30, 2008
Frei Questions
Following up on last week’s podcast, Dr. Michelli serves up questions to help you evaluate your business against Dr Frei’s “Musts of Service Companies.”
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Musts of Service
Dr Michelli shares research from Harvard Professor Frances Frei concerning the Musts of a Service business… in the process he quizzes you on your knowledge.
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April 17, 2008
Changing the Way You Drive Change
This week Dr. Michelli discusses options in situational leadership. Specifically, these options are presented in the context of effective organizational change.
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Fleener Retail Wisdom
What a terrific world we live in with so many “good” people and outstandingly generous resources. Dr. Michelli shares a favorite resource of his, retail customer experience expert Doug Fleener.
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Budgie Fazzino Lessons
From sorrow can come insight and appreciation. Dr. Michelli shares his reaction to a personal loss and the lessons learned from a truly great man!
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Hard Listening
Everyone is taller, richer and a better listener than they really are! Dr. Michelli examines common leadership distortions and strategies for gaining greater perceptial accuracy.
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USMC Service
There are some people who never lose focus on their unrelenting service standards. Dr. Michelli introduces you to one such person, who teaches all about focus and service excellence!
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Here’s to Sam
In the land of Walmart, Dr. Michelli explores customer experience creation from the discount retail to luxury hospitality sectors.
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The Stuff of Heroes
Borrowing from a book of the same name, Dr. Michelli highlights 8 laws of leadership heroism. Additionally, he challenges you to look for opportunities to step closer to self-sacrificing leadership.
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