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February 4, 2016 @ 11:23 am

Trembling: Being Accountable to the Customer

Dr. Michelli discusses what happens if you aren't accountable to your customer...

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February 1, 2016 @ 3:27 pm

Leaving a Leadership Legacy

In this week's episode, Dr. Michelli, discusses leaving a leadership legacy...

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January 21, 2016 @ 12:00 pm

The SDI’s of Millennials

Dr. Michelli talks about how you can engage Millennials and earn their customer loyalty...

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January 14, 2016 @ 10:24 am

Memorable WOW Experience Held Together by Coffee Stir Sticks

In this week's episode, Dr. Michelli, discusses how you can wow customers without spending a dime...

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January 4, 2016 @ 10:17 am

Keys to Customer Experience Excellence

Dr. Michelli, tells how a specific acronym can be useful to delight your customers...

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December 30, 2015 @ 2:36 pm

Awaken the Force: Six Powerful Commitments for 2016

In this episode, Dr. Michelli, discusses making commitments rather than resolutions in the new year...

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August 6, 2015 @ 12:42 pm

The Cost of Serving Well

In this week's episode Dr. Michelli discusses the cost of being nice...

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February 17, 2015 @ 2:00 pm

Are your property values up? Thank Starbucks

In this week's episode, Dr. Michelli, the phenomena of rising property values near Starbucks stores...

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January 20, 2015 @ 11:00 am

Would you have your wedding at Starbucks? Becoming a Beloved Brand

In this week's episode, Dr. Michelli, discusses people getting married at Starbucks...

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December 17, 2014 @ 2:29 pm

Human and Automated: Customer Experience Management at Its Best

Dr. Michelli discusses the use of an integrated solution to impact customer experience...

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143Episodes

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