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August 18, 2017 @ 9:17 am

Guilt or Greatness? Associations that Affect Customer Perception

In this week's episode, Dr. Michelli discusses the power of associations for your brand...

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August 10, 2017 @ 9:57 am

Differentiation Strategy: Flying on Segmentation, Experience Design, & Relevant Messaging

In this week's episode, Dr. Michelli discusses experiential offerings targeting specific customer segments...

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August 3, 2017 @ 10:04 am

Recovering Business Trust: Listen, Admit, Apologize, Fix

Dr. Michelli discusses building trust with your customers ...

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July 27, 2017 @ 8:57 am

High Trust = Happy Employees = Happy Customers = Happy Shareholders = Happy Leaders

In this week's episode, Dr. Michelli discusses driving trust and engagement levels in your workforce...

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July 20, 2017 @ 9:00 am

Winning Customer Experience – Simple Matters of Trust

Dr Michelli discusses how extending trust to customers contributes to a conculsion that you are trustworthy....

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July 13, 2017 @ 9:30 am

CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information

Dr. Michelli discusses in this week's episode whether or not a Chief AI Officer is needed in businesses...

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July 3, 2017 @ 6:27 pm

Customer Value - Expanding Across the 12 Standard Forms of Value

In this weeks installment, Dr. Michelli builds on Josh Kaufman's model of business value and examines it through the lens of a company called Omni....

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June 29, 2017 @ 2:20 pm

Customer Experience and Value Add: Make it Personal, Emotional, and Sensory

In this week's episode, Dr. Michelli discusses emotional value in customer experience...

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June 23, 2017 @ 9:53 am

Customer Experience Creation: Give ’em a Reason to Hire and Keep You

In this week's episode, Dr. Michelli discusses the human value in customer experience...

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June 15, 2017 @ 9:36 am

Customer Experience Speaker, Consultant, Author OR…A Robot

Dr. Michelli discusses the likelihood that various jobs will be replaced by a robot...

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221Episodes

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