The Michelli Experience header image 1
December 17, 2014 @ 2:29 pm

Human and Automated: Customer Experience Management at Its Best

Dr. Michelli discusses the use of an integrated solution to impact customer experience...

Listen Now:


Share | Comments | Embed | Download | Plays (Loading)
December 10, 2014 @ 11:15 am

Holiday Relationships – Focusing on More than the Sale

In this week's episode, Dr. Michelli, discuss the hustle and bustle of the holiday season...

Listen Now:


Share | Comments | Embed | Download | Plays (Loading)
November 21, 2014 @ 5:23 pm

Wireless Charging at a Starbucks Near You! Partnering in the Removal of Pain/Drain Points

In this week's podcast, Dr. Michelli discusses how Starbucks implements technology...

Listen Now:


Share | Comments | Embed | Download | Plays (Loading)
November 14, 2014 @ 2:08 pm

It’s Not Just Moments-Of-Truth: It’s the End-To-End Experience

In today's podcast, Dr. Michelli discusses longevity in the customer experience...

Listen Now:


Share | Comments | Embed | Download | Plays (Loading)
November 11, 2014 @ 7:07 pm

Segment Your Service Experiences!

In this week's podcast, Dr. Michelli talks about the various frequency categories for customers...

Listen Now:


Share | Comments | Embed | Download | Plays (Loading)
October 31, 2014 @ 10:51 am

Experience Delivery = Quality Products + Service Excellence + Empathy

In this week's podcast, Dr. Michelli discusses his hotel experience in Singapore...

Listen Now:


Share | Comments | Embed | Download | Plays (Loading)
October 24, 2014 @ 9:55 am

Becoming Known For Service Excellence – Aligning Who You Are With Who You Say You Are

Dr. Michelli, discusses service values in this week's podcast...

Listen Now:


Share | Comments | Embed | Download | Plays (Loading)
October 10, 2014 @ 5:25 pm

Blessed are the Peacemakers. They will Experience Business Success!

In this week's podcast, Dr. Michelli discusses peace of mind in the customer experience...

Listen Now:


Share | Comments | Embed | Download | Plays (Loading)
October 3, 2014 @ 8:38 am

Exploiting Breast Cancer Awareness Month – Think Authenticity When Doing Cause Marketing

In this week's podcast, Dr. Michelli discusses linking nonprofits with for-profit businesses...

Listen Now:


Share | Comments | Embed | Download | Plays (Loading)
September 26, 2014 @ 2:17 am

More Freedom Considered for Virgins: Empower Through Trust

In this week's podcast, Dr. Michelli discusses businesses that are allowing employees to take as much vacation time as they want...

Listen Now:


Share | Comments | Embed | Download | Plays (Loading)
Loading Plays
134Episodes

Following

Followers

Quantcast