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January 12, 2017 @ 11:46 am

Fine-tuning Your Service Expectations and Your Consistent Delivery of Service Behaviors

In this week's episode, Dr. Michelli, discusses the best ways to make your expectations as a leader clear and consistent...

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January 6, 2017 @ 10:57 am

Customer Experience Excellence – The Science and the Craft

Dr. Michelli, discusses why you should use customized customer service training tools as a guide only...

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December 29, 2016 @ 11:56 am

Customer Resolution 2017 – Perfect Experiences

In this week's episode, Dr. Michelli discusses setting a new standard for experience delivery...

 

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December 22, 2016 @ 11:40 am

Do’s and Don’ts for a Human and Humane Holiday Experience

Dr. Michelli discusses how to create humanity-rich experiences this time of year...

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December 16, 2016 @ 11:48 am

It’s Not Easy Enough: Simplifying the Experience

In this week's episode, Dr. Michelli discusses ways in which technology is making the customer experience easier...

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December 9, 2016 @ 12:52 pm

Nailing the Numbers – Your Future Equals Your Customer Experience

Dr. Michelli, discusses relevant customer experience statistics...

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December 2, 2016 @ 11:32 am

Legacy Schmegacy – What Will You Be Known For?

In this week's episode, Dr. Michelli discusses leaders identifying their "one big thing"...

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November 23, 2016 @ 11:14 am

Thanksgiving & Your Business Year-Round

In this week's episode, Dr. Michelli discusses expressing gratitude in business...

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November 17, 2016 @ 11:35 am

From Online Search to Conversation and Then From Conversation to Sale: The Importance of Channel Relevance

Dr. Michelli, discusses shifting prospective customers interest into a buying conversation... 

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November 10, 2016 @ 11:11 am

Voting for Over-Delivery: The Inspirational Power of Promises Fulfilled

In this week's episode, Dr. Michelli discusses the promises your business makes to customers who choose to engage with your brand...

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