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January 18, 2018 @ 10:32 am

One if by Voice, Two if by Drone – Make it Easy or Turn out the Lights

In this week's episode, Dr. Michelli discusses voice-activated digital assistants and voice internet access...

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January 12, 2018 @ 5:12 pm

Technology – Panacea or Tool?

Dr. Michelli discusses how technology should address human needs when used in customer experience...

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January 5, 2018 @ 10:53 am

Supercharge Your Business by Letting Go

In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...

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December 29, 2017 @ 1:18 pm

Retail Armageddon, Chupacabra, and Other Myths

Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker...

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December 21, 2017 @ 11:27 am

Experiential Lessons for the Christmas Season: Going Beyond the Presents

In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...

 

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December 15, 2017 @ 12:42 pm

Is Customer Service Getting Better or Worse? The Unexpected Gift of Social Media

In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...

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December 7, 2017 @ 11:11 am

Complexly Simple – Success Can Breed Mediocracy

Dr. Michelli discusses how the fear of change can hinder your business...

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November 30, 2017 @ 12:14 pm

Please Ask My Opinion BUT NOT TOO MUCH

In this week's episode, Dr. Michelli discusses how you can listen to your customers in many different ways...

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November 22, 2017 @ 12:28 pm

Want a Free Franchise? A Hypothetical with Real-World Implications

Dr. Michelli discusses sustainable ways for businesses to thrive...

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November 16, 2017 @ 11:32 am

What’s Your Signature?

In this week's episode, Dr. Michelli discusses the importance of defining brand moments...

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