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July 21, 2016 @ 9:08 am

Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction

In this week's episode, Dr. Michelli, discusses how to create craveabilty in your business...

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July 14, 2016 @ 10:38 am

Show Me the Money: The Why of Customer Experience Excellence

Dr. Michelli, discusses research supporting an investment in programs designed to improve the engagement and loyalty of your customers...

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July 7, 2016 @ 10:58 am

Brand Independence Day: Staying in the Black from One of the Men in Black

In this week's episode, Dr. Michelli, discusses branding lessons learned from Will Smith...

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June 30, 2016 @ 9:21 am

Personal Brand Vetting – THEY are Listening

In this week's episode, Dr. Michelli, discusses personal brand vetting...

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June 23, 2016 @ 9:32 am

Don’t Invent – Innovate: The Art of Resolving Human Need

In this week's episode, Dr. Michelli, innovation at its best...

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June 15, 2016 @ 10:14 pm

Countering Terror with a Service Heart

In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....

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June 9, 2016 @ 9:10 am

The Muhammad Ali Experience: 5 Lessons to Win By

Dr. Michelli discusses delivery consistent brand experience...

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June 3, 2016 @ 9:45 am

To Switch or Not to Switch: 4 Ways to Stop Customer Churn

In this week's episode, Dr. Michelli, discusses the cost of customer churn...

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May 26, 2016 @ 9:35 am

When it Comes to Service: Beware A Technology-Based Backlash

In this week's episode, Dr. Michelli, artificial intelligence and the uncanny valley...

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May 19, 2016 @ 9:16 am

How to Stop the Revolving Door for Millennials at Work

Dr. Michelli discusses a recent Gallup study about Millennials...

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165Episodes

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