May 7, 2008
Leading Up
This week Dr. Michelli talks about an “authentic” approach to effective collaboration with a boss.
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Category : Business | Tags : service leadership customer starbucks style matching communication managing your boss management core business disciplined offering |
This week Dr. Michelli talks about an “authentic” approach to effective collaboration with a boss.
Standard Podcasts [4:00m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1228)Following up on last week’s podcast, Dr. Michelli serves up questions to help you evaluate your business against Dr Frei’s “Musts of Service Companies.”
Standard Podcasts [3:12m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1397)Dr Michelli shares research from Harvard Professor Frances Frei concerning the Musts of a Service business… in the process he quizzes you on your knowledge.
Standard Podcasts [4:58m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1543)This week Dr. Michelli discusses options in situational leadership. Specifically, these options are presented in the context of effective organizational change.
Standard Podcasts [2:59m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1622)What a terrific world we live in with so many “good” people and outstandingly generous resources. Dr. Michelli shares a favorite resource of his, retail customer experience expert Doug Fleener.
Standard Podcasts [3:54m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1768)From sorrow can come insight and appreciation. Dr. Michelli shares his reaction to a personal loss and the lessons learned from a truly great man!
Standard Podcasts [4:28m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1775)Everyone is taller, richer and a better listener than they really are! Dr. Michelli examines common leadership distortions and strategies for gaining greater perceptial accuracy.
Standard Podcasts [3:52m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1895)There are some people who never lose focus on their unrelenting service standards. Dr. Michelli introduces you to one such person, who teaches all about focus and service excellence!
Standard Podcasts [3:02m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1882)In the land of Walmart, Dr. Michelli explores customer experience creation from the discount retail to luxury hospitality sectors.
Standard Podcasts [2:56m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2119)Borrowing from a book of the same name, Dr. Michelli highlights 8 laws of leadership heroism. Additionally, he challenges you to look for opportunities to step closer to self-sacrificing leadership.
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