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February 22, 2018 @ 11:47 am

Customer Centricity is MORE than Customer Experience

In this week's episode, Dr. Michelli discusses the difference between customer-centricity and customer experience...

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February 15, 2018 @ 10:20 am

The Robots are Here and There is Fear

In this week's episode, Dr. Michelli discusses the future of technology and the human condition...

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February 9, 2018 @ 10:28 am

Customer Experience Lessons from Television Advertising’s Biggest Day In America

Dr. Michelli discusses customer experience lessons from the advertising industry...

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February 1, 2018 @ 9:00 am

Go Human, Go Methodical but Above All Else GO for VALUE

January 25, 2018 @ 12:06 pm

Empathic Design – As Close to the Holy Grail as You Can Get

In this week's episode, Dr. Michelli discusses how to build products and services from the customer perspective...

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January 18, 2018 @ 10:32 am

One if by Voice, Two if by Drone – Make it Easy or Turn out the Lights

In this week's episode, Dr. Michelli discusses voice-activated digital assistants and voice internet access...

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January 12, 2018 @ 5:12 pm

Technology – Panacea or Tool?

Dr. Michelli discusses how technology should address human needs when used in customer experience...

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January 5, 2018 @ 10:53 am

Supercharge Your Business by Letting Go

In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...

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December 29, 2017 @ 1:18 pm

Retail Armageddon, Chupacabra, and Other Myths

Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker...

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December 21, 2017 @ 11:27 am

Experiential Lessons for the Christmas Season: Going Beyond the Presents

In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...

 

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