February 22, 2013 @
5:19 pm
Dr. Michelli helps you determine your core customer experience...
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Twitter, Facebook, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly, The Zappos Experience
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January 11, 2013 @
11:30 am
Dr. Michelli shares insights in the power of elevating human experiences in the context of challenging service delivery settings.
Filed under Uncategorized
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September 10, 2012 @
11:11 am
Dr. Michelli explores a balance point between substance and hype in a world of social media buzz...
Filed under Uncategorized, business, Customer Experience Consulting, Customer Service Consulting, Leadership, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience, Client Experience, Customer Experience, Facebook
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September 7, 2012 @
1:40 pm
Are you building a "culture of connection" for your team? Dr. Michelli explores the issue in this week's podcast....
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August 12, 2012 @
8:23 pm
Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly, The Zappos Experience, Shadowing
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August 4, 2012 @
10:04 am
Dr. Michelli outlines three key elements for delivering value to your customers.
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July 27, 2012 @
5:51 pm
Dr. Michelli integrates customer loyalty with Porter's 5 forces model of business strategy in this week's podcast. In so doing, he helps you see the role of client engagement in defending against threats and creating business opportunities.
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Facebook, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly
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July 20, 2012 @
1:27 pm
Do you have an interest in Pinterest? Dr. Michelli focuses on how to make sound decisions about social media platforms that will connect with your customers…..
Filed under Uncategorized, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Pinterest, Twitter, Facebook
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July 15, 2012 @
2:12 pm
What do gummy worms have to do with elevating customer experience? Listen to this week's podcast and find out!
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience
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June 28, 2012 @
9:19 pm
Dr. Michelli examines the importance of personal connections on closing sales. He shares key insights from a recent study on return call responses.
Filed under Customer Experience Consulting, Customer Service Consulting, Leadership, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience
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