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December 2, 2016 @ 11:32 am

Legacy Schmegacy – What Will You Be Known For?

In this week's episode, Dr. Michelli discusses leaders identifying their "one big thing"...

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November 23, 2016 @ 11:14 am

Thanksgiving & Your Business Year-Round

In this week's episode, Dr. Michelli discusses expressing gratitude in business...

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November 17, 2016 @ 11:35 am

From Online Search to Conversation and Then From Conversation to Sale: The Importance of Channel Relevance

Dr. Michelli, discusses shifting prospective customers interest into a buying conversation... 

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November 10, 2016 @ 11:11 am

Voting for Over-Delivery: The Inspirational Power of Promises Fulfilled

In this week's episode, Dr. Michelli discusses the promises your business makes to customers who choose to engage with your brand...

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November 3, 2016 @ 9:18 am

Connecting With The Need To Connect: Watching People Eat Online

In this week's episode, Dr. Michelli, discusses connecting to the higher needs of your customers...

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October 27, 2016 @ 1:31 pm

Not Top Of Mind But Top Of Heart – When Branding Gets REAL

In this week's episode, Dr. Michelli, discusses tattoos as a form of brand loyalty...

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October 21, 2016 @ 9:48 am

The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times

Dr. Michelli, discusses the difference between being a ruler vs. a leader...

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October 13, 2016 @ 11:49 am

Will it Fly? How to Leverage Quantitative and Qualitative Customer Listening

In this week's episode, Dr. Michelli, discusses customer experience innovation as a design discipline...

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October 6, 2016 @ 9:55 am

Stepping To The Curb – Go Faster…Make It Easier

Dr. Michelli discusses innovating the speed and ease of customer experiences...

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October 3, 2016 @ 10:54 am

We Are All In The Perception Business!

In this episode, Dr. Michelli, discusses perception impacting your key performance indicators...

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