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Category : Business | Tags : service leadership customer starbucks ritz-carlton joseph michelli empowerment |
What’s your USP and what does it have to do with driving sales in this economy? Dr. Michelli helps you answer those questions in this weeks podcast.
Standard Podcasts [4:03m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (573)Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns. He places this number in the context of customer retention and customer acquistion costs.
What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.
Standard Podcasts [3:48m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1189)Dr. Michelli emphasizes customer experience excellence through the “three steps of service” and “it’s not about you” concepts.
Standard Podcasts: Play Now | Play in Popup | Download | Embeddable Player | Hits (1156)Thought you might be interested in this upcoming public event at which I will be presenting.
Dr. Michelli examines an important business strategy for difficult economic times.
Standard Podcasts [5:01m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1188)Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli) which examine how some companies are improving customer service in these difficult economic times. He further challenges listeners to strategically reposition service to drive economic success.
Standard Podcasts [4:09m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1286)Dr Michelli discusses the place for both virtual and true human service in this week’s podcast about Alaska Airlines’ Jenn. Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.
Standard Podcasts [3:26m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1233)
The Starbucks Experience podcast has been chosen as one of the 100 Best Small Business Podcasts of 2009 by Small Business Trends Radio. According to the recognition, “The Starbucks Experience with Dr. Joseph A. Michelli will provide you with practical advice from a wide variety of businesses - both large and small.”
For information on other small business podcast award winners, please visit http://www.smbtrendwire.com/2009/02/16/100-best-small-business-podcasts-2009/
Thank you for your listenership….. Joseph
Author and consultant Joseph Michelli on how the tips in this final part of our series on customer experience will help you overdeliver and develop a lasting relationship with customers.
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