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July 12, 2018 @ 11:08 am

From Customer Journey Map to an Optimal Customer Journey Road Map

In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...

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July 5, 2018 @ 10:50 am

Customer Journey Mapping and the Road Beyond

Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...

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June 27, 2018 @ 1:44 pm

No Joke! The Role of Humor in Customer Experience

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June 21, 2018 @ 9:00 am

Afraid of Being a Loving Business? Abundantly Moving Beyond Business Fear

Dr. Michelli discusses how businesses can operate from the perspective of abundance...

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June 14, 2018 @ 11:51 am

Howard Schultz: A Leader, A Teacher, and An Inspiration

In this week's episode, Dr. Michelli discusses three key lessons that can be learned from Howard Schultz...

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June 6, 2018 @ 1:06 pm

Practicing Otherness in a Selfish World

In this week's episode, Dr. Michelli discusses helping others...

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May 30, 2018 @ 1:49 pm

A Loyalty Program Doesn’t Loyalty Make – Repeat Business Is NOT The Grand Prize

Dr. Michelli discusses some of the nuances between customer loyalty and repeat business...
 
 
#customerloyalty #cxo
 
 
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May 24, 2018 @ 3:46 pm

5 Things You Absolutely Must Do To be Customer-Centric

In this week's episode, Dr. Michelli discusses the five key things you must do to be customer-centric...

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May 17, 2018 @ 9:30 am

You Want to Deliver an Experience that Attracts and Delights Your Customers - So Don’t Do This!

In this week's episode, Dr. Michelli discusses five things you should not do in the name of customer experience...

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May 10, 2018 @ 9:49 am

Redesigning Process Improvement in the Age of AI & the Customer

Dr. Michelli discusses how business leaders drive modern adaptive process... 

Read the blog post.

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268Episodes

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