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July 1, 2009

USP and You

What’s your USP and what does it have to do with driving sales in this economy?  Dr. Michelli helps you answer those questions in this weeks podcast.

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June 22, 2009

Better Numbers Better Connections

Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns.  He places this number in the context of customer retention and customer acquistion costs.

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June 11, 2009

While Standing in Your Business

What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.

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June 5, 2009

Get Off the Phone

Dr. Michelli emphasizes customer experience excellence through the “three steps of service” and “it’s not about you” concepts.

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June 1, 2009

Booming in the Bust 09

Thought you might be interested in this upcoming public event at which I will be presenting.

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May 29, 2009

Unto Thine Own Self Be True

Dr. Michelli examines an important business strategy for difficult economic times.

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May 20, 2009

Doing the Best in the Worst

Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further challenges listeners to strategically reposition service to drive economic success.

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May 14, 2009

Computer Jennerated Service

Dr Michelli discusses the place for both virtual and true human service in this week’s podcast about Alaska Airlines’ Jenn.  Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.

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February 16, 2009

The Starbucks Experience Awarded Among Best Small Business Podcasts

100 Best Small Business Podcasts For 2009The Starbucks Experience podcast has been chosen as one of the 100 Best Small Business Podcasts of 2009 by Small Business Trends Radio.   According to the recognition, “The Starbucks Experience with Dr. Joseph A. Michelli will provide you with practical advice from a wide variety of businesses - both large and small.”

For information on other small business podcast award winners, please visit http://www.smbtrendwire.com/2009/02/16/100-best-small-business-podcasts-2009/

Thank you for your listenership….. Joseph

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August 7, 2008

Businessweek Customer Experience Series: Part 8

Author and consultant Joseph Michelli on how the tips in this final part of our series on customer experience will help you overdeliver and develop a lasting relationship with customers.

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