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September 22, 2016 @ 9:41 am

Make a Mouse: The Power of a Culture of Customer Experience Excellence

Dr. Michelli discusses creating the right environment for world-class customer experiences to occur...

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September 16, 2016 @ 9:33 am

Do You Want Engaged Employees? Ignite Mastery

In this episode, Dr. Michelli, discusses drivers of human behavior...

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September 13, 2016 @ 9:16 am

Grateful Business – Human Experience Creation At Its Best

In this week's episode, Dr. Michelli, discuss gratitude in your business...

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September 1, 2016 @ 10:18 am

Send in the Drones: Elevating Service in A Technology-Driven World

Dr. Michelli, discusses a couple ways Domino's Pizza is innovating their customer experience through the use of technology.

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August 29, 2016 @ 10:16 am

Technology: A Blessing & A Curse to Customer Experience Delivery

Dr. Michelli, discusses wisdom and foolishness as it pertains to technology advances in customer experience delivery...

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August 18, 2016 @ 9:50 am

Which Should Come First? The Employee or the Customer?

In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...

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August 11, 2016 @ 9:40 am

Customers Aren’t Always Right: Courageous Leaders Need to Be

This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...

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August 4, 2016 @ 1:45 pm

Beating the Giant: It’s as Simple as Artisanship

Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...

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July 28, 2016 @ 9:57 am

Make the Experience Faster and More Personal

Dr. Michelli, discusses recent changes at Starbucks and how to have authentic personal emotional connection...

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July 21, 2016 @ 9:08 am

Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction

In this week's episode, Dr. Michelli, discusses how to create craveabilty in your business...

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174Episodes

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