Podbean Podcast Site Category :   Business   Tags :                             
The Michelli Experience header image 1
February 22, 2013 @ 5:19 pm

Finding your Customer Experience Core!

Dr. Michelli helps you determine your core customer experience...

Listen Now:


icon for podbean  Standard Podcasts: Play Now | Play in Popup | Download | Embeddable Player | Hits (Loading)

  share image

Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Twitter, Facebook, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly, The Zappos Experience · Comments

January 11, 2013 @ 11:30 am

The Human Experience - Lessons from bedside in the ICU

Dr. Michelli shares insights in the power of elevating human experiences in the context of challenging service delivery settings.

Listen Now:


icon for podbean  Standard Podcasts: Play Now | Play in Popup | Download | Embeddable Player | Hits (Loading)

  share image

Filed under Uncategorized · Comments

September 10, 2012 @ 11:11 am

Can you handle the truth about social media hype?

Dr. Michelli explores a balance point between substance and hype in a world of social media buzz...

Listen Now:


icon for podbean  Standard Podcasts: Play Now | Play in Popup | Download | Embeddable Player | Hits (Loading)

  share image

Filed under Uncategorized, business, Customer Experience Consulting, Customer Service Consulting, Leadership, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience, Client Experience, Customer Experience, Facebook · Comments

September 7, 2012 @ 1:40 pm

Connecting People to a Culture of Connection

Are you building a "culture of connection" for your team?  Dr. Michelli explores the issue in this week's podcast....

Listen Now:


icon for podbean  Standard Podcasts: Play Now | Play in Popup | Download | Embeddable Player | Hits (Loading)

  share image

Filed under Uncategorized · Comments

August 12, 2012 @ 8:23 pm

Shouldn’t You be Shadowing Your Customers: Whys, Hows, and Whats for Success

Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery

Listen Now:


icon for podbean  Standard Podcasts [00:02:06m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (Loading)

  share image

Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly, The Zappos Experience, Shadowing · Comments

August 4, 2012 @ 10:04 am

The Basics for Delivering Customer Value

Dr. Michelli outlines three key elements for delivering value to your customers.

Listen Now:


icon for podbean  Standard Podcasts [00:02:12m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (Loading)

  share image

Filed under Uncategorized · Comments

July 27, 2012 @ 5:51 pm

Baking customer loyalty into your overall business strategy

Dr. Michelli integrates customer loyalty with Porter's 5 forces model of business strategy in this week's podcast.  In so doing, he helps you see the role of client engagement in defending against threats and creating business opportunities.

Listen Now:


icon for podbean  Standard Podcasts [00:02:39m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (Loading)

  share image

Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Facebook, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly · Comments

July 20, 2012 @ 1:27 pm

How to respond to “pinteresting” times in customer engagement

Do you have an interest in Pinterest?  Dr. Michelli focuses on how to make sound decisions about social media platforms that will connect with your customers…..

Listen Now:


icon for podbean  Standard Podcasts [00:02:56m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (Loading)

  share image

Filed under Uncategorized, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Pinterest, Twitter, Facebook · Comments

July 15, 2012 @ 2:12 pm

Gummy Worms and Customer Experience Excellence!

What do gummy worms have to do with elevating customer experience?  Listen to this week's podcast and find out!

Listen Now:


icon for podbean  Standard Podcasts [00:02:18m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (Loading)

  share image

Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience · Comments

June 28, 2012 @ 9:19 pm

Do you want return calls from sales leads? Focus on the personal!

Dr. Michelli examines the importance of personal connections on closing sales.  He shares key insights from a recent study on return call responses.

Listen Now:


icon for podbean  Standard Podcasts [00:01:51m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (Loading)

  share image

Filed under Customer Experience Consulting, Customer Service Consulting, Leadership, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience · Comments