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August 18, 2016 @ 9:50 am

Which Should Come First? The Employee or the Customer?

In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...

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August 11, 2016 @ 9:40 am

Customers Aren’t Always Right: Courageous Leaders Need to Be

This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...

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August 4, 2016 @ 1:45 pm

Beating the Giant: It’s as Simple as Artisanship

Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...

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July 28, 2016 @ 9:57 am

Make the Experience Faster and More Personal

Dr. Michelli, discusses recent changes at Starbucks and how to have authentic personal emotional connection...

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July 21, 2016 @ 9:08 am

Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction

In this week's episode, Dr. Michelli, discusses how to create craveabilty in your business...

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July 14, 2016 @ 10:38 am

Show Me the Money: The Why of Customer Experience Excellence

Dr. Michelli, discusses research supporting an investment in programs designed to improve the engagement and loyalty of your customers...

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July 7, 2016 @ 10:58 am

Brand Independence Day: Staying in the Black from One of the Men in Black

In this week's episode, Dr. Michelli, discusses branding lessons learned from Will Smith...

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June 30, 2016 @ 9:21 am

Personal Brand Vetting – THEY are Listening

In this week's episode, Dr. Michelli, discusses personal brand vetting...

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June 23, 2016 @ 9:32 am

Don’t Invent – Innovate: The Art of Resolving Human Need

In this week's episode, Dr. Michelli, innovation at its best...

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June 15, 2016 @ 10:14 pm

Countering Terror with a Service Heart

In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....

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169Episodes

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