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April 28, 2016 @ 9:32 am

Being a “Yes and” Person in a “No but” World

Dr. Michelli discusses improv principles that can help your customer experience...

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April 21, 2016 @ 10:39 am

How are your POPS and PODS doing?

In this week's episode, Dr. Michelli, discusses points of distinction in the customer experience...

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April 14, 2016 @ 10:27 am

FACE It: You Should Improve Your Customer Experience

Dr. Michelli, discusses crafting customer-centric solutions...

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April 7, 2016 @ 10:23 am

Running with a 92 Year Old Man: Lessons in Living and Serving Fully

In this week's episode, Dr. Michelli discusses purpose, mastery, and autonomy...

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March 31, 2016 @ 10:17 am

Through the Mirror of Your Customer

Dr. Michelli, discusses in this week's episode disruptive innovation...

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March 24, 2016 @ 9:59 am

Predictability in an Unpredictable World: Consistency and the Power of Brand

Dr. Michelli, discusses what customers are looking for in brands more than anything...

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March 17, 2016 @ 12:52 pm

Which Should Come First?

In this week's episode, Dr. Michelli, discusses whether employees or customers should come first...

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March 10, 2016 @ 10:26 am

Not Hand Size – Heart Size: The Art of Engagement and Loyalty

Dr. Michelli discusses a company ranking high on the Fortune magazine “Best Companies to Work For” List...

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February 18, 2016 @ 10:50 am

5 Things a Service Professional Should Never Say

In this week's episode, Dr. Michelli, discusses words/phrases team members should remove from their vocabulary...

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February 11, 2016 @ 2:20 pm

Soliciting and Using Customer Feedback: Learning Without Annoying

In this week's episode, Dr. Michelli, discusses how to effectively listen and act on the feedback provided by customers...

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153Episodes

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