Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Jul 24, 2009
Define and Refine
Friday Jul 24, 2009
Friday Jul 24, 2009
Dr. Michelli help you explore how to examine and reposition your customer experience to maintain consumer relevance.
Thursday Jul 16, 2009
It‘s WOW Time!
Thursday Jul 16, 2009
Thursday Jul 16, 2009
Dr. Michelli offers a synopsis of the Verde Group's results on what creates "wow" experiences for customers. He encourages you to elevate aspects highlighted in that study.
Wednesday Jul 08, 2009
2020 Vision
Wednesday Jul 08, 2009
Wednesday Jul 08, 2009
Dr. Michelli helps you look ahead to the consumer in the year 2020, thanks to the work of Doug Anderson the Senior Vice President of Research and Development for The Nielsen Company.
Wednesday Jul 01, 2009
USP and You
Wednesday Jul 01, 2009
Wednesday Jul 01, 2009
What's your USP and what does it have to do with driving sales in this economy? Dr. Michelli helps you answer those questions in this weeks podcast.