Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Apr 27, 2012
A swing and a miss - wait, it‘s a home run?
Friday Apr 27, 2012
Friday Apr 27, 2012
Dr. Michelli shares how Zappos stumbled but emerged strong from the perspective of customer views of service excellence. His insights draw from his recent book "The Zappos Experience - 5 Principles to Inspire, Engage, and WOW...
Wednesday Apr 18, 2012
Asking for Complaints? Yes, No, Maybe?
Wednesday Apr 18, 2012
Wednesday Apr 18, 2012
Should you ask your customer for complaints? Here's Dr. Michelli's advice on that complicated question….
Sunday Apr 15, 2012
Doing Right - pays!
Sunday Apr 15, 2012
Sunday Apr 15, 2012
Do you believe in business karma? A recent Nielsen survey validates the notion that "you get what you give."
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