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August 11, 2010 @ 9:46 pm

5 Categories of Customer Preferences You Should Know

In order to create engaging customer preferences, Dr. Michelli shares the Kano model of determining customer preferences and helps you explore those preferences in your business.

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  • Dr. Rae

    Wow! Dr. Joseph your exploration in creating engaging “customer preference” is right-on. Thanks for your gentle reminder. - Dr. Rae for The Baum Group

    Aug 12, 2010 at 8:18 am
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