Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday May 29, 2009
Unto Thine Own Self Be True
Friday May 29, 2009
Friday May 29, 2009
Dr. Michelli examines an important business strategy for difficult economic times.
Wednesday May 20, 2009
Doing the Best in the Worst
Wednesday May 20, 2009
Wednesday May 20, 2009
Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli) which examine how some companies are improving customer service in these difficult economic times. He further challenges listeners to strategically reposition service to drive economic success.
Thursday May 14, 2009
Computer Jennerated Service
Thursday May 14, 2009
Thursday May 14, 2009
Dr Michelli discusses the place for both virtual and true human service in this week's podcast about Alaska Airlines' Jenn. Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.