Archive for May 2009

Unto Thine Own Self Be True

Dr. Michelli examines an important business strategy for difficult economic times.

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Doing the Best in the Worst

Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further challenges listeners to strategically reposition service to drive economic success.

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Computer Jennerated Service

Dr Michelli discusses the place for both virtual and true human service in this week's podcast about Alaska Airlines' Jenn.  Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.

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