January 17, 2019 @ 10:56 am
A Blast from the Past: The 3 Ps of Customer Experience Excellence
Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...
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January 10, 2019 @ 8:00 am
How Did You Do That? | Making Magic for Customers in 2019
In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...
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December 20, 2018 @ 9:00 am
Quickly Before the Year Ends – Deliver Convenience
In this week's episode, Dr. Michelli discusses the greatest customer experience common denominator...
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December 13, 2018 @ 11:08 am
When Customers Aren’t Jolly
Dr. Michelli discusses seven tips for managing customer complaints and stress this holiday season...
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November 28, 2018 @ 10:28 am
7.8 Billion on Cyber Monday of Cyber Week – Is Brick and Mortar Retail Dead?
In this week's episode, Dr. Michelli discusses online retails during cyber week in the United States...
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November 20, 2018 @ 4:02 pm
Two Magic Words - Human Experience Requires Gratitude
In this week's episode, Dr. Michelli expresses thanks and explains how you can demonstrate appreciation for your customers...
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November 15, 2018 @ 10:36 am
Catching People Doing What’s Right Along the Customer Experience Journey
Dr. Michelli discusses how great leaders from Mercedes-Benz USA and Clayton Homes have transformed their customer experience...
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November 8, 2018 @ 10:32 am
Delivering your Brand in Moments and Memories - The Laws of Brand Storytelling
In this week's episode, Dr. Michelli tells you a story about two storytellers and their new book about storytelling.
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November 2, 2018 @ 9:51 am
The Secret Sauce to Customer Experience is a Blend of Four Ingredients
In this week's episode, Dr. Michelli discusses the four ingredients you need in your business pantry for customer experience excellence...
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October 25, 2018 @ 9:00 am
Customer Experience Research and Life Long Learning
In this week's episode, Dr. Michelli discusses customer experience research from Salesforce...
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