New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
May 12th, 2022 by drjosephm
Often leaders overcomplicate and clutter the customer experience. In this episode, Dr. Michelli offers a process for streamlining your customers' journey.
May 5th, 2022 by drjosephm
Dr. Michelli offers a simplified look at customer experience excellence through the lens of value creation and effective value exchange.
Apr 28th, 2022 by drjosephm
Dr. Michelli 4 drivers of customer experience excellence.
Apr 21st, 2022 by drjosephm
Dr. Michelli explores the distinction between Top of Mind Awareness (TOMA) and Top of Heart Engagement (TOHE).
Apr 14th, 2022 by drjosephm
Dr. Michelli shares the economic benefits of settings goals for customer delight.
Dr. Michelli discusses how to enhance customer pleasure or delight by sparking customer discovery, sensation, fantasy, or camaraderie.
Mar 31st, 2022 by drjosephm
Dr. Michelli outlines 12 forms of pleasure or delight you can design into your customer and team member experiences.
Mar 24th, 2022 by drjosephm
In this episode, Dr. Michelli offers 6 tips for leveraging the peak-end rule to your advantage.
Mar 17th, 2022 by drjosephm
In this installment, Dr. Michelli offers 5 tips for helping customers navigate transitions along their journey with you and your business.
Mar 14th, 2022 by drjosephm
In this week's podcast, Dr. Michelli defines Moments that Matter Most and how the concept applies to driving belonging.
