The Michelli Experience

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.

At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19.

In Stronger Through Adversity, I play off the theme of "Bring your Son or Daughter to Work" day to emphasize the importance of bringing our authentic self to work every day. The leaders I spoke with for the book, whether that was Stephanie Linnartz, President of Marriott, Steven Preston, CEO of Goodwill Industries, or Dave Pace, Chairman of the Board for Red Robin Gourmet Burgers, talked a lot about authenticity and leadership vulnerability - especially in a crisis.

If you would like to learn more about Stronger Through Adversity and get your special signed 40% off pre-order offer, head to strongerthroughadversity.com.

One of today’s most influential voices in workplace trends, Chester Elton has spent two decades helping clients engage their employees to execute on strategy, vision, and values. In his provocative, inspiring and always entertaining talks, #1 bestselling leadership author Chester Elton provides real solutions to leaders looking to manage change, drive innovation, and lead a multi-generational workforce. Elton’s work is supported by research with more than 1,000,000 working adults, revealing the proven secrets behind high-performance cultures and teams.

For more about Chester Elton, visit https://www.chesterelton.com.

For more about Joseph Michelli, visit https://www.josephmichelli.com.

**Originally recorded as a live video stream on Tuesday, November 24, 2020.**

Happy Thanksgiving

I wanted to interrupt my series Stronger through Adversity to simply say Happy Thanksgiving.

For those of you across the US, I suspect, if you are like me, the Thanksgiving table will be quite different this year. While I wish I could be with my children and grandchildren, I am still filled with gratitude.

If anything, this year has been a tremendous opportunity to gain perspective on what really matters. It’s easy to get wrapped up in pain, fear, anger, and divisiveness brought on by the cataclysmic disruptions in 2020, but I am far too blessed to go there.

 

Jeremy C. Park is a corporate executive and philanthropist, an author of two books and a weekly newspaper column, a contributor to Forbes, producer and host of television and radio shows and a podcast, and a sought after speaker for transforming organizations and individuals into catalysts for their community.

For more about Jeremy Park, https://www.jeremycpark.com.

For more about Joseph Michelli, https://www.josephmichelli.com

**This episode was originally recorded on Thursday, November 19, 2020 as a live video stream.**

Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19.

In conversations with leaders like Hans Vestberg, CEO of Verizon, Brian Cornell, CEO of Target, Matt Renner, President of Microsoft, and Barbara Humpton, CEO of Siemens USA, there were several consistent themes about thoughtful communication. Here is a cliff notes version of some of them:

1) The most common mistake when it comes to messaging is to under-communicate especially during a crisis.

2) Frequent communication doesn't mean haphazard messaging, and it's possible to over communicate.

3) Words can inspire resilience or worsen the crisis.

If you would like to learn more about Stronger Through Adversity and get your special signed 40% off pre-order offer, head to strongerthroughadversity.com.

Former Denver Broncos Captain and All-Pro Linebacker Karl Mecklenburg rose from being a college walk-on and a 12th round draft pick to a pro career that included six Pro Bowl and three Super Bowl appearances. He enjoys speaking to a variety of groups, and his story is both humorous and inspirational. The lessons life in the NFL taught him about teamwork, courage, dedication, desire, honesty, and forgiveness, and goal setting are his “Six Keys to Success”.

For more about Karl Mecklenburg, https://karlmecklenburg.com

For more about Joseph Michelli, https://www.josephmichelli.com

Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19.

How would you rate your communication transparency during the pandemic? More importantly, how would your team members rate you on communication openness?

If you would like to learn more about Stronger Through Adversity and get your special signed 40% off pre-order offer, head to strongerthroughadversity.com

Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and award-winning keynote leadership speaker. Mark has written 8 books, and The Fred Factor has sold over 2 million copies worldwide. His latest book is The Intention Imperative: Three Essential Changes That Will Make You a Successful Leader Today. He is Leadership Expert in Residence at High Point University, the Premier Life Skills University.

Mark Sanborn https://marksanborn.com

Joseph Michelli https://www.josephmichelli.com

Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19.

John Gerzema, the CEO of Harris Insights and Analytics, once observed, "Transparency, honesty, kindness, good stewardship, even humor, work in businesses at all times." I believe those qualities have had heightened importance during this crisis. In my conversations with leaders throughout the pandemic, I heard a recurrent theme. It's hard to be an effective steward of people and resources when actionable intelligence is a moving target. Specifically, in Stronger Through Adversity, I addressed the types of uncertainties that plague leaders.

If you would like to learn more about Stronger Through Adversity and get your special signed 40% off pre-order offer, head to strongerthroughadversity.com.

Howard Behar is a renowned business leader, author, speaker, and mentor who has influenced the lives of numerous men and women at all stages of their careers and at all levels and roles. For 21 years Behar led Starbuck’s domestic business as President of North America, and he became the founding President of Starbucks International opening the very first store outside of North America in Japan.

For more about Howard, visit http://www.howardbehar.com

For more about Joseph, visit https://www.josephmichelli.com

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