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April 6, 2018 @ 9:28 am

Hello Facebook & Apple – It’s about transparency and safety when it comes to value proposition and customer-centricity.

In this week's episode, Dr. Michelli discusses the war of words between Apple and Facebook...

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March 29, 2018 @ 11:05 am

My crystal ball says winning experiences will deliver

In this week's episode, Dr. Michelli discusses the future of customer experience delivery...

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March 22, 2018 @ 11:13 am

Goodbye Toys “R” Us and Hello Your Sustainability

In this week's episode, Dr. Michelli discusses the foundational business disruption that led to Toys “R” Us’ success is also what propelled its demise...

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March 15, 2018 @ 9:49 am

Starbucks: Greatness Personified/Excellence Diversified – What About You?

In this week's episode, Dr. Michelli discusses the leadership legacy of Orin Smith (one of the original brand architects of Starbucks).

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March 8, 2018 @ 2:41 pm

Strategic Positioning | Is Your Customer Experience Agile Enough?

Dr. Michelli discusses key business trends that determine success...

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March 1, 2018 @ 12:43 pm

Everyone Has a Platform: Are You Training For that Reality?

In this week's episode, Dr. Michelli discusses the influence we all have...

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February 22, 2018 @ 11:47 am

Customer Centricity is MORE than Customer Experience

In this week's episode, Dr. Michelli discusses the difference between customer-centricity and customer experience...

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February 15, 2018 @ 10:20 am

The Robots are Here and There is Fear

In this week's episode, Dr. Michelli discusses the future of technology and the human condition...

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February 9, 2018 @ 10:28 am

Customer Experience Lessons from Television Advertising’s Biggest Day In America

Dr. Michelli discusses customer experience lessons from the advertising industry...

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February 1, 2018 @ 9:00 am

Go Human, Go Methodical but Above All Else GO for VALUE

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