PODCAST: Customer Satisfaction vs Delight? Make the Choice for Business Survival
Apr 14th, 2022 by drjosephm

Dr. Michelli shares the economic benefits of settings goals for customer delight.
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Apr 14th, 2022 by drjosephm
Dr. Michelli shares the economic benefits of settings goals for customer delight.
Dr. Michelli discusses how to enhance customer pleasure or delight by sparking customer discovery, sensation, fantasy, or camaraderie.
Mar 31st, 2022 by drjosephm
Dr. Michelli outlines 12 forms of pleasure or delight you can design into your customer and team member experiences.
Mar 24th, 2022 by drjosephm
In this episode, Dr. Michelli offers 6 tips for leveraging the peak-end rule to your advantage.
Mar 17th, 2022 by drjosephm
In this installment, Dr. Michelli offers 5 tips for helping customers navigate transitions along their journey with you and your business.
Mar 14th, 2022 by drjosephm
In this week's podcast, Dr. Michelli defines Moments that Matter Most and how the concept applies to driving belonging.
Mar 3rd, 2022 by drjosephm
In this week's podcast, Dr. Michelli explores when to measure customer effort and the difference between "active" and "passive" effort.
Feb 24th, 2022 by drjosephm
Are you measuring customer effort? In this week's podcast, Dr. Joseph Michelli explores the "why" and "how" of assessing customer effort.
Feb 17th, 2022 by drjosephm
In this week’s blog, Dr. Michelli discusses the role of love in business and why you should seek to conquer customers' hearts.
Feb 10th, 2022 by drjosephm
In this week’s blog, Dr. Michelli discusses ways to heighten anticipation and the sensory experiences of your customers.