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January 24, 2019 @ 8:00 am

How to drive your brand voice through your customer experience

In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...

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January 17, 2019 @ 10:56 am

A Blast from the Past: The 3 Ps of Customer Experience Excellence

Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...

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January 10, 2019 @ 8:00 am

How Did You Do That? | Making Magic for Customers in 2019

In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...

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December 20, 2018 @ 9:00 am

Quickly Before the Year Ends – Deliver Convenience

In this week's episode, Dr. Michelli discusses the greatest customer experience common denominator...

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December 13, 2018 @ 11:08 am

When Customers Aren’t Jolly

Dr. Michelli discusses seven tips for managing customer complaints and stress this holiday season...

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November 28, 2018 @ 10:28 am

7.8 Billion on Cyber Monday of Cyber Week – Is Brick and Mortar Retail Dead?

In this week's episode, Dr. Michelli discusses online retails during cyber week in the United States...

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November 20, 2018 @ 4:02 pm

Two Magic Words - Human Experience Requires Gratitude

In this week's episode, Dr. Michelli expresses thanks and explains how you can demonstrate appreciation for your customers... 

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November 15, 2018 @ 10:36 am

Catching People Doing What’s Right Along the Customer Experience Journey

Dr. Michelli discusses how great leaders from Mercedes-Benz USA and Clayton Homes have transformed their customer experience...

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November 8, 2018 @ 10:32 am

Delivering your Brand in Moments and Memories - The Laws of Brand Storytelling

In this week's episode, Dr. Michelli tells you a story about two storytellers and their new book about storytelling. 

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November 2, 2018 @ 9:51 am

The Secret Sauce to Customer Experience is a Blend of Four Ingredients

In this week's episode, Dr. Michelli discusses the four ingredients you need in your business pantry for customer experience excellence...

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The Michelli Experience
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