In this week's episode, Dr. Michelli discusses customer experience advancements in Singapore and ways to add value by improving service relationships via a blend of people and technology.
In this week's episode, Dr. Michelli discusses how to use customer journey maps as a way to envision the optimal future customer experience.
In this week's episode, Dr. Michelli discusses four key elements needed to succeed irrespective of business size.
In this week's episode, Dr. Michelli discusses truths that emerged from time spent at an informal settlement in South Africa.
In this week's episode, Dr. Michelli discusses lessons learned while on a photo safari in the South African bush.
In this week's episode, Dr. Michelli discusses how we can remain passionate about our views while extending compassion to those who share them and those that do not.
Dr. Michelli discusses how cognitive biases impact our emotions and contribute to actions which aren’t in our rational best interest.
In this week's episode, Dr. Michelli discusses how driving emotional intelligence leads to improved customer experience and return on experience...
In this week's episode, Dr. Michelli discusses three types of possible memorable moments in the service experience.
Dr. Michelli discusses brand reputation and business lessons learned from living in a small town.
