In this week's episode, Dr. Michelli discusses business lessons found in the world of bottled water...

In this week's episode, Dr. Michelli discusses customer experience strategy when bad experiences occur...

Dr. Michelli discusses Perceptual Control Theory (negative feedback loops) as it relates to the relationships we have with our customers...

In this week's episode, Dr. Michelli, discusses how to operationally drive consistent product/service delivery with an added personalized twist...

In this week's episode, Dr. Michelli, discusses visual storytellers and live streaming...

In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery.  He also challenges listeners to "add value" through humanity and "ease" through automoation...

In this week's episode Dr. Michelli, discusses integrating human and technology based service...

In this episode, Dr. Michelli, discusses the Blue Ocean Strategy and what you can learn from the Girls Auto Clinic as it relates to customer-centricity...

Dr. Michelli, discusses game theory as it applies to businesses outside of the gaming industry...

In this week's episode, Dr. Michelli, discusses the best ways to make your expectations as a leader clear and consistent...