This week Dr. Michelli explores the importance of telling stories with “emotions that pull for action" because of an outstanding example that recently surfaced on Twitter.
In this week's episode, Dr. Michelli discusses how Southwest Airline said: “Yes to a dress"...
In this week's episode, Dr. Michelli discusses the five brand components of successful companies...
In this week's episode, Dr. Michelli discusses the storied Dooky Chase Restaurant in New Orleans and it's owner and head chef, 96-year-old Leah Chase.
Dr. Michelli discusses a few of the visual storytelling offerings from the big game to see what we can learn from these efforts.
In this week's episode, Dr. Michelli discusses elements of customer experience improvement which have transcended place and time.
In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...
Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...
In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...
In this week's episode, Dr. Michelli discusses the greatest customer experience common denominator...
