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August 8, 2019 @ 8:00 am

Cutting-edge Service Technology Blended with a Human Service Culture

In this week's episode, Dr. Michelli discusses customer experience advancements in Singapore and ways to add value by improving service relationships via a blend of people and technology.

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August 1, 2019 @ 11:32 am

Soaring Through Future-Focused | Optimal Customer Visioning

In this week's episode, Dr. Michelli discusses how to use customer journey maps as a way to envision the optimal future customer experience.

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July 24, 2019 @ 8:00 am

The Agility of Ownership – Lessons from South African Entrepreneurs

In this week's episode, Dr. Michelli discusses four key elements needed to succeed irrespective of business size.

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July 18, 2019 @ 10:23 am

Customer Experience Lessons from Informal Townships [South Africa Part 2 of 3]

In this week's episode, Dr. Michelli discusses truths that emerged from time spent at an informal settlement in South Africa.

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July 11, 2019 @ 8:00 am

Customer Experience Lessons from the African Bush

In this week's episode, Dr. Michelli discusses lessons learned while on a photo safari in the South African bush.

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July 4, 2019 @ 8:00 am

Extending Kindness for Generations to Come

In this week's episode, Dr. Michelli discusses how we can remain passionate about our views while extending compassion to those who share them and those that do not.  

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June 27, 2019 @ 8:00 am

Your Customer is Flawed but So Are YOU | The Gentle Side of Cognitive Bias

Dr. Michelli discusses how cognitive biases impact our emotions and contribute to actions which aren’t in our rational best interest.

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June 20, 2019 @ 8:00 am

It’s Alphabet Soup Time | Drive EQ to Improve CX & ROE

In this week's episode, Dr. Michelli discusses how driving emotional intelligence leads to improved customer experience and return on experience...

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June 6, 2019 @ 10:13 am

Not All Customer Moments Are Created Equal | Building Memories When It Matters Most

In this week's episode, Dr. Michelli discusses three types of possible memorable moments in the service experience.

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May 23, 2019 @ 9:32 am

Long ago in a galaxy far, far away… | Small-Town Lessons on Relationship and Business Reputation

Dr. Michelli discusses brand reputation and business lessons learned from living in a small town.

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The Michelli Experience
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