In this week's episode, Dr. Michelli discusses the third part of a four-part series on service design, persona-based customer journey mapping...
In this week's episode, Dr. Michelli discusses the use of persona-based journey maps as a research and design tool.
Dr. Michelli discusses the discipline of service design and how to identify a high priority segment.
In this week's episode, Dr. Michelli discusses the phases of experience design...
Dr. Michelli discusses life lessons people wish they knew earlier...
In this week's episode, Dr. Michelli discusses the challenge of delivering a branded experience that assures customers will want to come back...
Dr. Michelli discusses a business leader who unites, empowers, and transforms...
In this week's episode, Dr. Michelli discusses three recent news events that pertain to customer experience...
In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...
Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...
