February 9, 2018 @ 10:28 am
Customer Experience Lessons from Television Advertising’s Biggest Day In America
Dr. Michelli discusses customer experience lessons from the advertising industry...
00:0000:00
January 25, 2018 @ 12:06 pm
Empathic Design – As Close to the Holy Grail as You Can Get
In this week's episode, Dr. Michelli discusses how to build products and services from the customer perspective...
00:0000:00
January 18, 2018 @ 10:32 am
One if by Voice, Two if by Drone – Make it Easy or Turn out the Lights
In this week's episode, Dr. Michelli discusses voice-activated digital assistants and voice internet access...
00:0000:00
January 12, 2018 @ 5:12 pm
Technology – Panacea or Tool?
Dr. Michelli discusses how technology should address human needs when used in customer experience...
00:0000:00
January 5, 2018 @ 10:53 am
Supercharge Your Business by Letting Go
In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...
00:0000:00
December 29, 2017 @ 1:18 pm
Retail Armageddon, Chupacabra, and Other Myths
Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker...
00:0000:00
December 21, 2017 @ 11:27 am
Experiential Lessons for the Christmas Season: Going Beyond the Presents
In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...
00:0000:00
December 15, 2017 @ 12:42 pm
Is Customer Service Getting Better or Worse? The Unexpected Gift of Social Media
In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...
00:0000:00
December 7, 2017 @ 11:11 am
Complexly Simple – Success Can Breed Mediocracy
Dr. Michelli discusses how the fear of change can hinder your business...
00:0000:00
