Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Aug 28, 2009
Aug 28, 2009
5 min
Can a customer experience be too enriched? Dr. Michelli tackles that question and helps you look at that very issue in your business.
Aug 20, 2009
Aug 20, 2009
4 min
Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders. He challenges the conventional wisdom of that distinction.
Aug 6, 2009
Aug 6, 2009
4 min
Dr. Michelli offers a tool for assessing how to authentically present your products and services as being different from the competition.