Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Dec 10, 2009
How to translate mission into Vision
Thursday Dec 10, 2009
Thursday Dec 10, 2009
How do you make a lofty corporate mission relevant to all employees? Dr. Michelli benchmarks an effective strategy used at UCLA.
Thursday Dec 03, 2009
Are you service-centric?
Thursday Dec 03, 2009
Thursday Dec 03, 2009
How good is the service that you and your company delivers? Using Zappos as an example, Dr. Michelli explores how to increase your service centricity.
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