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December 10, 2009 @ 1:42 am

How to translate mission into Vision

How do you make a lofty corporate mission relevant to all employees? Dr. Michelli benchmarks an effective strategy used at UCLA.

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December 3, 2009 @ 12:56 am

Are you service-centric?

How good is the service that you and your company delivers?  Using Zappos as an example, Dr. Michelli explores how to increase your service centricity.

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