Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jan 28, 2010
Starbucks - Dead or Alive
Thursday Jan 28, 2010
Thursday Jan 28, 2010
Despite commentary to the contrary, Dr. Michelli discusses how Starbucks' revitalization can help you enhance your business.
Wednesday Jan 20, 2010
Transform or Control? Resolving an Important Leadership Challenge
Wednesday Jan 20, 2010
Wednesday Jan 20, 2010
While different leadership approaches are championed by varying theorists, Dr. Michelli offers an evidence based approach to a common leadership dilemma. Will you take this leadership quiz?
Wednesday Jan 13, 2010
Keys to Customer Centric Business Tactics
Wednesday Jan 13, 2010
Wednesday Jan 13, 2010
Using Home Depot as an example, Dr. Michelli links sound business tactics to core strategic objectives.
Version: 20230822