An Edelman study suggests the influence of social media is contracting. Dr. Michelli focuses on the bigger picture regarding delivery of the brand promise!
Dr. Michelli builds a business case for elevating customer service and shows you the strategy for success.
Dr. Michelli explores the role of emotion evoking words in your business' success.
Dr. Michelli analyzes a drift to commoditized service delivery and its relevance to your business.
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