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March 24, 2010 @ 6:20 pm

Is Social Media Dead? Credibility through Customer Experience

An Edelman study suggests the influence of social media is contracting. Dr. Michelli focuses on the bigger picture regarding delivery of the brand promise!

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March 17, 2010 @ 6:10 pm

How to turn customer service into profit

Dr. Michelli builds a business case for elevating customer service and shows you the strategy for success.

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March 10, 2010 @ 10:40 am

How words sell well!

Dr. Michelli explores the role of emotion evoking words in your business' success.

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March 4, 2010 @ 12:21 am

Direct Buy, Best Buy, Where You Buy

Dr. Michelli analyzes a drift to commoditized service delivery and its relevance to your business.

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221Episodes

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