Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Wednesday Mar 24, 2010
Is Social Media Dead? Credibility through Customer Experience
Wednesday Mar 24, 2010
Wednesday Mar 24, 2010
An Edelman study suggests the influence of social media is contracting. Dr. Michelli focuses on the bigger picture regarding delivery of the brand promise!
Wednesday Mar 17, 2010
How to turn customer service into profit
Wednesday Mar 17, 2010
Wednesday Mar 17, 2010
Dr. Michelli builds a business case for elevating customer service and shows you the strategy for success.
Wednesday Mar 10, 2010
How words sell well!
Wednesday Mar 10, 2010
Wednesday Mar 10, 2010
Dr. Michelli explores the role of emotion evoking words in your business' success.
Thursday Mar 04, 2010
Direct Buy, Best Buy, Where You Buy
Thursday Mar 04, 2010
Thursday Mar 04, 2010
Dr. Michelli analyzes a drift to commoditized service delivery and its relevance to your business.
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