Archive for April 2010

Dr. Michelli looks at the application of Martin Lindstrom's neuromarketing research to help you elevate your customer experience design.

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Dr. Michelli helps you sort through the challenge of crafting "high touch" versus "high speed" customer experiences.

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Dr. Michelli explores the use of trend data as the foundation for customer-centric design exploration and what you can do to create cutting-edge offerings.

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Dr. Michelli offers a data based perspective on prioritizing customer experience initiatives and achieving easily accessible successes.

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Dr. Michelli links customer loyalty research data to action steps for your service culture.

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