Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Wednesday Apr 28, 2010
Sex doesn‘t Sell that Well! How to make real visceral connections with customers
Wednesday Apr 28, 2010
Wednesday Apr 28, 2010
Dr. Michelli looks at the application of Martin Lindstrom's neuromarketing research to help you elevate your customer experience design.
Thursday Apr 22, 2010
How to execute ”EASY” - A Boom or Bust Proposition
Thursday Apr 22, 2010
Thursday Apr 22, 2010
Dr. Michelli helps you sort through the challenge of crafting "high touch" versus "high speed" customer experiences.
Thursday Apr 15, 2010
Turning Trends into Customer-Centric Products
Thursday Apr 15, 2010
Thursday Apr 15, 2010
Dr. Michelli explores the use of trend data as the foundation for customer-centric design exploration and what you can do to create cutting-edge offerings.
Wednesday Apr 07, 2010
Elevating Customer Experience - Where you should start!
Wednesday Apr 07, 2010
Wednesday Apr 07, 2010
Dr. Michelli offers a data based perspective on prioritizing customer experience initiatives and achieving easily accessible successes.
Thursday Apr 01, 2010
How Customer Loyalty Data Translates to Customer Experience Elevation
Thursday Apr 01, 2010
Thursday Apr 01, 2010
Dr. Michelli links customer loyalty research data to action steps for your service culture.