Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Wednesday May 26, 2010
Wednesday May 26, 2010
Dr. Michelli explores how to evaluate the user experience and the importance of watching consumer behavior.
Wednesday May 19, 2010
Wednesday May 19, 2010
Borrowing from recent trend data, Dr. Michelli looks at an effective strategy for when you are faced with declining customer loyalty.
Friday May 14, 2010
Friday May 14, 2010
Reflecting on his experience as an "innovative" customer experience consultant, Dr. Michelli shares insights central to "innovation." He also invites you to win a $20 Starbucks gift card by guessing the company he will feature in his 2011 book!
Wednesday May 05, 2010
Wednesday May 05, 2010
Dr. Michelli looks at the ubiquitous importance of customer experience design and asks important questions regarding your customers' perceptions of the experiences you offer.