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August 29, 2010 @ 5:58 am

How to Deliver Service Plus Chocolate!

Surprise without delight is an unsustainable service approach. Dr. Michelli's offers insights on driving service consistency while sweetening up the offering.

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August 19, 2010 @ 4:58 am

Walk Before You Run, But Run for Service

Borrowing from the infographic created by All Things CRM (as seen at, Dr. Michelli helps you explore strategies to elevate the timeliness of your service.

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August 11, 2010 @ 9:46 pm

5 Categories of Customer Preferences You Should Know

In order to create engaging customer preferences, Dr. Michelli shares the Kano model of determining customer preferences and helps you explore those preferences in your business.

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The Michelli Experience
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