Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Sunday Aug 29, 2010
How to Deliver Service Plus Chocolate!
Sunday Aug 29, 2010
Sunday Aug 29, 2010
Surprise without delight is an unsustainable service approach. Dr. Michelli's offers insights on driving service consistency while sweetening up the offering.
Thursday Aug 19, 2010
Walk Before You Run, But Run for Service
Thursday Aug 19, 2010
Thursday Aug 19, 2010
Borrowing from the infographic created by All Things CRM (as seen at http://www.josephmichelli.com/blog), Dr. Michelli helps you explore strategies to elevate the timeliness of your service.
Wednesday Aug 11, 2010
5 Categories of Customer Preferences You Should Know
Wednesday Aug 11, 2010
Wednesday Aug 11, 2010
In order to create engaging customer preferences, Dr. Michelli shares the Kano model of determining customer preferences and helps you explore those preferences in your business.
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