Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Oct 07, 2010
How to Choose a Customer Loyalty Metric (CSAT, NPS, CES)
Thursday Oct 07, 2010
Thursday Oct 07, 2010
Dr. Michelli analyzes the power of three key customer metrics when it comes to predicting loyalty. He also assists you explore how each metric can be used in your business.
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