Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday May 25, 2012
Friday May 25, 2012
This week Dr. Michelli offers empirical data to help guide your artistic efforts to communicate relevant and engaging social media messages.
Saturday May 19, 2012
Saturday May 19, 2012
Dr. Michelli discusses a recent Global Customer Service Barometer survey and how the findings relate to your business. (BTW in response to your feedback - we have removed the intro and outro to The Michelli Experience podcasts. From now on they will go right into Joseph and end with him - thanks for the input)
Sunday May 13, 2012
Sunday May 13, 2012
Service experience are more than just getting it right or making it right when you are wrong. Dr. Michelli explores the extra effort exerted at businesses like The Ritz-Carlton Hotel Company….
Friday May 04, 2012
Friday May 04, 2012
Often we can learn important lessons from the stumbles of others. Enter Spirit Airlines...