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July 27, 2012 @ 5:51 pm

Baking customer loyalty into your overall business strategy

Dr. Michelli integrates customer loyalty with Porter's 5 forces model of business strategy in this week's podcast.  In so doing, he helps you see the role of client engagement in defending against threats and creating business opportunities.

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July 20, 2012 @ 1:27 pm

How to respond to “pinteresting” times in customer engagement

Do you have an interest in Pinterest?  Dr. Michelli focuses on how to make sound decisions about social media platforms that will connect with your customers…..

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July 15, 2012 @ 2:12 pm

Gummy Worms and Customer Experience Excellence!

What do gummy worms have to do with elevating customer experience?  Listen to this week's podcast and find out!

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The Michelli Experience
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