Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Jul 27, 2012
Baking customer loyalty into your overall business strategy
Friday Jul 27, 2012
Friday Jul 27, 2012
Dr. Michelli integrates customer loyalty with Porter's 5 forces model of business strategy in this week's podcast. In so doing, he helps you see the role of client engagement in defending against threats and creating business opportunities.
Friday Jul 20, 2012
How to respond to ”pinteresting” times in customer engagement
Friday Jul 20, 2012
Friday Jul 20, 2012
Do you have an interest in Pinterest? Dr. Michelli focuses on how to make sound decisions about social media platforms that will connect with your customers…..
Sunday Jul 15, 2012
Gummy Worms and Customer Experience Excellence!
Sunday Jul 15, 2012
Sunday Jul 15, 2012
What do gummy worms have to do with elevating customer experience? Listen to this week's podcast and find out!
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