Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Sunday Aug 12, 2012
Shouldn‘t You be Shadowing Your Customers: Whys, Hows, and Whats for Success
Sunday Aug 12, 2012
Sunday Aug 12, 2012
Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery
Saturday Aug 04, 2012
The Basics for Delivering Customer Value
Saturday Aug 04, 2012
Saturday Aug 04, 2012
Dr. Michelli outlines three key elements for delivering value to your customers.
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