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August 12, 2012 @ 8:23 pm

Shouldn’t You be Shadowing Your Customers: Whys, Hows, and Whats for Success

Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery

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August 4, 2012 @ 10:04 am

The Basics for Delivering Customer Value

Dr. Michelli outlines three key elements for delivering value to your customers.

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