New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in , , , , , , , , DefaultTag, Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience on Sep 10th, 2012 Comments
Dr. Michelli explores a balance point between substance and hype in a world of social media buzz...
Posted in DefaultTag on Sep 7th, 2012 Comments
Are you building a "culture of connection" for your team? Dr. Michelli explores the issue in this week's podcast....
