The Human Experience - Lessons from bedside in the ICU
Posted in DefaultTag on Jan 11th, 2013 Comments
Dr. Michelli shares insights in the power of elevating human experiences in the context of challenging service delivery settings.
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in DefaultTag on Jan 11th, 2013 Comments
Dr. Michelli shares insights in the power of elevating human experiences in the context of challenging service delivery settings.