Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Jul 26, 2013
Friday Jul 26, 2013
Dr. Michelli begins a series based on his soon-to-be-released book Leading the Starbucks Way which can be pre-ordered now at Amazon, Barnes and Noble, and CEO Read. You can request a preview by clicking this link and typing "Exclusive" in the Subject Title.
Thursday Jul 18, 2013
Guilty as Charged - Seeking Consistency
Thursday Jul 18, 2013
Thursday Jul 18, 2013
In this week's podcast Dr. Michelli discusses the challenges of consistently approaching tasks across the scope of your business. While acknowledging shortcomings at The Michelli Experience, he also encourages you to look for consistency opportunities in yours...
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