Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Oct 29, 2013
Oct 29, 2013
1 min
Dr. Michelli addresses the role of customer input in effective business innovation....
Oct 29, 2013
Oct 29, 2013
1 min
What matters more to customers "speed" or "caring?" Dr. Michelli addresses research and reality when it comes to these important aspects of customer experience....
Oct 29, 2013
Oct 29, 2013
1 min
Dr. Michelli challenges you to look at whether you challenge the "awakeness" of your team members....
Oct 29, 2013
Oct 29, 2013
1 min
This week Dr. Michelli offers a classic example of a principle he discusses in his new book Leading the Starbucks Way. That principle is titled "mobilize the connection."
Oct 10, 2013
Oct 10, 2013
2 min
Sharing frrom his new book Leading the Starbucks Way, Dr. Michelli helps you find opportunities to embed your products and services more deeply into your customer's lifestyle....