Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Tuesday Oct 29, 2013
Customer Experience Musts - Telling Us What They Want
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
Dr. Michelli addresses the role of customer input in effective business innovation....
Tuesday Oct 29, 2013
Customer Experience: Is it caring or speed?
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
What matters more to customers "speed" or "caring?" Dr. Michelli addresses research and reality when it comes to these important aspects of customer experience....
Tuesday Oct 29, 2013
Challenging Awakeness: From Favorite to Former
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
Dr. Michelli challenges you to look at whether you challenge the "awakeness" of your team members....
Tuesday Oct 29, 2013
Tweet a Coffee? Mobilize the Connection
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
This week Dr. Michelli offers a classic example of a principle he discusses in his new book Leading the Starbucks Way. That principle is titled "mobilize the connection."
Thursday Oct 10, 2013
Meeting Customer - Your Road to Success
Thursday Oct 10, 2013
Thursday Oct 10, 2013
Sharing frrom his new book Leading the Starbucks Way, Dr. Michelli helps you find opportunities to embed your products and services more deeply into your customer's lifestyle....