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October 29, 2013 @ 2:27 pm

Customer Experience Musts - Telling Us What They Want

Dr. Michelli addresses the role of customer input in effective business innovation....

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October 29, 2013 @ 1:30 pm

Customer Experience: Is it caring or speed?

What matters more to customers "speed" or "caring?"  Dr. Michelli addresses research and reality when it comes to these important aspects of customer experience....

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October 29, 2013 @ 12:40 pm

Challenging Awakeness: From Favorite to Former

Dr. Michelli challenges you to look at whether you challenge the "awakeness" of your team members....

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October 29, 2013 @ 10:40 am

Tweet a Coffee? Mobilize the Connection

This week Dr. Michelli offers a classic example of a principle he discusses in his new book Leading the Starbucks Way.  That principle is titled "mobilize the connection."

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October 10, 2013 @ 7:53 am

Meeting Customer - Your Road to Success

Sharing frrom his new book Leading the Starbucks Way, Dr. Michelli helps you find opportunities to embed your products and services more deeply into your customer's lifestyle....

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212Episodes

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