Archive for October 2013

Dr. Michelli addresses the role of customer input in effective business innovation....

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What matters more to customers "speed" or "caring?"  Dr. Michelli addresses research and reality when it comes to these important aspects of customer experience....

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Dr. Michelli challenges you to look at whether you challenge the "awakeness" of your team members....

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This week Dr. Michelli offers a classic example of a principle he discusses in his new book Leading the Starbucks Way.  That principle is titled "mobilize the connection."

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Sharing frrom his new book Leading the Starbucks Way, Dr. Michelli helps you find opportunities to embed your products and services more deeply into your customer's lifestyle....

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