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December 26, 2013 @ 10:18 am

How to Speed-Train Seasonal Employees

Dr. Michelli describes how Starbucks delivers consistent experiences to their customers time and time again...

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December 19, 2013 @ 2:31 pm

They Want to Talk – Do You Want to Listen? How to Learn from Customers

Dr. Michelli shares how Starbucks gathers and analyzes feedback from customers about suggested improvements and innovations...

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December 2, 2013 @ 10:31 am

Five Points for Perfecting Customer Interactions

Dr. Michelli shares five points to ensure you are optimizing every opportunity to communicate with your customers ...

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