Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Dec 26, 2013
How to Speed-Train Seasonal Employees
Thursday Dec 26, 2013
Thursday Dec 26, 2013
Dr. Michelli describes how Starbucks delivers consistent experiences to their customers time and time again...
Thursday Dec 19, 2013
They Want to Talk – Do You Want to Listen? How to Learn from Customers
Thursday Dec 19, 2013
Thursday Dec 19, 2013
Dr. Michelli shares how Starbucks gathers and analyzes feedback from customers about suggested improvements and innovations...
Monday Dec 02, 2013
Five Points for Perfecting Customer Interactions
Monday Dec 02, 2013
Monday Dec 02, 2013
Dr. Michelli shares five points to ensure you are optimizing every opportunity to communicate with your customers ...
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