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January 23, 2014 @ 9:16 am

If You Don’t Have Passion for Your Product, Why Should Your Customer?

In this week's podcast find out how Starbucks fosters a spirit of passion into their culture...

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January 10, 2014 @ 3:59 pm

A Case Study for 2014 -Learning from Legendary Leaders

Do you know what holacracy is?  Check this week's podcast to find out how it my affect your business....

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January 2, 2014 @ 1:10 pm

Making it Right: Turning Breakdown Experiences into Forever Customers

Dr. Michelli discusses why mistake recovery has substantial impact on customer perceptions and on the future purchases of those consumers...

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