Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jan 23, 2014
If You Don’t Have Passion for Your Product, Why Should Your Customer?
Thursday Jan 23, 2014
Thursday Jan 23, 2014
In this week's podcast find out how Starbucks fosters a spirit of passion into their culture...
Friday Jan 10, 2014
A Case Study for 2014 -Learning from Legendary Leaders
Friday Jan 10, 2014
Friday Jan 10, 2014
Do you know what holacracy is? Check this week's podcast to find out how it my affect your business....
Thursday Jan 02, 2014
Making it Right: Turning Breakdown Experiences into Forever Customers
Thursday Jan 02, 2014
Thursday Jan 02, 2014
Dr. Michelli discusses why mistake recovery has substantial impact on customer perceptions and on the future purchases of those consumers...
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