Archive for May 2014

In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...

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In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...

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In this week's episode Dr. Joesph Michelli discusses the importance of listening to customers when creating a tactical approach to reach them...

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In this week's podcast, Dr. Michelli discusses how businesses can create both a consistent and individualized experience across multiple locations.

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