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May 28, 2014 @ 9:21 am

How to turn problems into customer loyalty

In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...

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May 16, 2014 @ 6:39 am

How to Float a Complaint

In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...

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May 9, 2014 @ 6:33 am

Who Are Your Customers?

In this week's episode Dr. Joesph Michelli discusses the importance of listening to customers when creating a tactical approach to reach them...

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May 2, 2014 @ 8:13 am

The Conundrum of Consistency: When More Becomes…More of the Same

In this week's podcast, Dr. Michelli discusses how businesses can create both a consistent and individualized experience across multiple locations.

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