Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Monday Jun 30, 2014
True or False? Measuring Performance Leads to Better Service
Monday Jun 30, 2014
Monday Jun 30, 2014
In this week's podcast, Dr. Michelli discusses the Zendesk Benchmark report...
Thursday Jun 19, 2014
Beloved Brands Think Differently
Thursday Jun 19, 2014
Thursday Jun 19, 2014
This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...
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