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June 30, 2014 @ 10:26 am

True or False? Measuring Performance Leads to Better Service

In this week's podcast, Dr. Michelli discusses the Zendesk Benchmark report...

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June 19, 2014 @ 8:27 am

Beloved Brands Think Differently

This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...

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