Archive for August 2014

Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...

Read Full Post »

In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...

Read Full Post »

In this week's podcast, Dr. Michelli discusses renewal of the customer experience...

Read Full Post »

In this week's podcast, Dr. Michelli the importance of customer journey mapping...

Read Full Post »