Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Wednesday Aug 27, 2014
How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues
Wednesday Aug 27, 2014
Wednesday Aug 27, 2014
Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...
Wednesday Aug 20, 2014
How to Create Experiences through Personalization, Sharing, and Social Platforms
Wednesday Aug 20, 2014
Wednesday Aug 20, 2014
In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...
Thursday Aug 14, 2014
Renewing Commitment to Customer Experience – A Cost-Saving Approach
Thursday Aug 14, 2014
Thursday Aug 14, 2014
In this week's podcast, Dr. Michelli discusses renewal of the customer experience...
Thursday Aug 07, 2014
Walk A Mile In Their Shoes - Mapping Your Customers‘ Journey
Thursday Aug 07, 2014
Thursday Aug 07, 2014
In this week's podcast, Dr. Michelli the importance of customer journey mapping...
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