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August 27, 2014 @ 6:15 am

How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues

Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...

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August 20, 2014 @ 7:26 am

How to Create Experiences through Personalization, Sharing, and Social Platforms

In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...

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August 14, 2014 @ 7:27 am

Renewing Commitment to Customer Experience – A Cost-Saving Approach

In this week's podcast, Dr. Michelli discusses renewal of the customer experience...

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August 7, 2014 @ 9:34 am

Walk A Mile In Their Shoes - Mapping Your Customers’ Journey

In this week's podcast, Dr. Michelli the importance of customer journey mapping...

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