New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in , , Leadership, Joseph Michelli, Employee Empowerment on Sep 26th, 2014 Comments
In this week's podcast, Dr. Michelli discusses businesses that are allowing employees to take as much vacation time as they want...
Posted in , , , , , , , , , , Leadership, Joseph Michelli, Customer Experience, Leading the Starbucks Way, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention, The Starbucks Experience on Sep 19th, 2014 Comments
Dr. Michelli discusses employers whose policy requires employees to cover their tattoos...
Posted in , , , , , , , , , , , , , DefaultTag, Leadership, Joseph Michelli, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention on Sep 11th, 2014 Comments
Posted in , , , , , , , DefaultTag, Joseph Michelli, Customer Experience, Customer Loyalty, Customer engagement, Customer Retention on Sep 4th, 2014 Comments
