New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in , , , , , , , , , Leadership, Joseph Michelli, Customer Experience, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention on Oct 31st, 2014 Comments
In this week's podcast, Dr. Michelli discusses his hotel experience in Singapore...
Posted in , , , , , , , , , Leadership, Joseph Michelli, Customer Experience, The Zappos Experience, Customer Loyalty, Customer engagement, Customer Retention on Oct 24th, 2014 Comments
Posted in , , , , , Leadership, Joseph Michelli, Customer Experience, Customer Loyalty, Customer engagement, Customer Retention on Oct 10th, 2014 Comments
In this week's podcast, Dr. Michelli discusses peace of mind in the customer experience...
Posted in , , , , , Leadership, Joseph Michelli, Customer engagement on Oct 3rd, 2014 Comments
In this week's podcast, Dr. Michelli discusses linking nonprofits with for-profit businesses...
