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December 17, 2014 @ 2:29 pm

Human and Automated: Customer Experience Management at Its Best

Dr. Michelli discusses the use of an integrated solution to impact customer experience...

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December 10, 2014 @ 11:15 am

Holiday Relationships – Focusing on More than the Sale

In this week's episode, Dr. Michelli, discuss the hustle and bustle of the holiday season...

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