New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in , , , , , , , , , , Leadership, Joseph Michelli, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention on Dec 30th, 2015 Comments
In this episode, Dr. Michelli, discusses making commitments rather than resolutions in the new year...
