New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in , , , , , , , , , Leadership, Joseph Michelli, Customer Experience, Customer Loyalty, Customer engagement, Customer Retention, Driven to Delight on Jan 21st, 2016 Comments
Dr. Michelli talks about how you can engage Millennials and earn their customer loyalty...
Posted in , , , , , , , , , , , , Leadership, Joseph Michelli, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention on Jan 14th, 2016 Comments
In this week's episode, Dr. Michelli, discusses how you can wow customers without spending a dime...
Posted in DefaultTag on Jan 4th, 2016 Comments
Dr. Michelli, tells how a specific acronym can be useful to delight your customers...
