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January 21, 2016 @ 12:00 pm

The SDI’s of Millennials

Dr. Michelli talks about how you can engage Millennials and earn their customer loyalty...

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January 14, 2016 @ 10:24 am

Memorable WOW Experience Held Together by Coffee Stir Sticks

In this week's episode, Dr. Michelli, discusses how you can wow customers without spending a dime...

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January 4, 2016 @ 10:17 am

Keys to Customer Experience Excellence

Dr. Michelli, tells how a specific acronym can be useful to delight your customers...

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