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February 18, 2016 @ 10:50 am

5 Things a Service Professional Should Never Say

In this week's episode, Dr. Michelli, discusses words/phrases team members should remove from their vocabulary...

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February 11, 2016 @ 2:20 pm

Soliciting and Using Customer Feedback: Learning Without Annoying

In this week's episode, Dr. Michelli, discusses how to effectively listen and act on the feedback provided by customers...

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February 4, 2016 @ 11:23 am

Trembling: Being Accountable to the Customer

Dr. Michelli discusses what happens if you aren't accountable to your customer...

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February 1, 2016 @ 3:27 pm

Leaving a Leadership Legacy

In this week's episode, Dr. Michelli, discusses leaving a leadership legacy...

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