Archive for February 2016

In this week's episode, Dr. Michelli, discusses words/phrases team members should remove from their vocabulary...

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In this week's episode, Dr. Michelli, discusses how to effectively listen and act on the feedback provided by customers...

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Dr. Michelli discusses what happens if you aren't accountable to your customer...

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In this week's episode, Dr. Michelli, discusses leaving a leadership legacy...

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