Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Mar 31, 2016
Through the Mirror of Your Customer
Thursday Mar 31, 2016
Thursday Mar 31, 2016
Dr. Michelli, discusses in this week's episode disruptive innovation...
Thursday Mar 24, 2016
Predictability in an Unpredictable World: Consistency and the Power of Brand
Thursday Mar 24, 2016
Thursday Mar 24, 2016
Dr. Michelli, discusses what customers are looking for in brands more than anything...
Thursday Mar 17, 2016
Which Should Come First?
Thursday Mar 17, 2016
Thursday Mar 17, 2016
In this week's episode, Dr. Michelli, discusses whether employees or customers should come first...
Thursday Mar 10, 2016
Not Hand Size – Heart Size: The Art of Engagement and Loyalty
Thursday Mar 10, 2016
Thursday Mar 10, 2016
Dr. Michelli discusses a company ranking high on the Fortune magazine “Best Companies to Work For” List...
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