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April 28, 2016 @ 9:32 am

Being a “Yes and” Person in a “No but” World

Dr. Michelli discusses improv principles that can help your customer experience...

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April 21, 2016 @ 10:39 am

How are your POPS and PODS doing?

In this week's episode, Dr. Michelli, discusses points of distinction in the customer experience...

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April 14, 2016 @ 10:27 am

FACE It: You Should Improve Your Customer Experience

Dr. Michelli, discusses crafting customer-centric solutions...

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April 7, 2016 @ 10:23 am

Running with a 92 Year Old Man: Lessons in Living and Serving Fully

In this week's episode, Dr. Michelli discusses purpose, mastery, and autonomy...

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