Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jun 30, 2016
Jun 30, 2016
3 min
In this week's episode, Dr. Michelli, discusses personal brand vetting...
Jun 23, 2016
Jun 15, 2016
Jun 15, 2016
2 min
In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....
Jun 9, 2016
Jun 3, 2016
Jun 3, 2016
2 min
In this week's episode, Dr. Michelli, discusses the cost of customer churn...