2016-06

Personal Brand Vetting – THEY are Listening

In this week's episode, Dr. Michelli, discusses personal brand vetting...

Don’t Invent – Innovate: The Art of Resolving Human Need

In this week's episode, Dr. Michelli, innovation at its best...

Countering Terror with a Service Heart

In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....

The Muhammad Ali Experience: 5 Lessons to Win By

Dr. Michelli discusses delivery consistent brand experience...

To Switch or Not to Switch: 4 Ways to Stop Customer Churn

In this week's episode, Dr. Michelli, discusses the cost of customer churn...