New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in , , , , , , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention on Jun 30th, 2016 Comments
Posted in , , , , , , , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention on Jun 23rd, 2016 Comments
Posted in , , , , , , , , , , , , , , , , , , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, The New Gold Standard, Prescription for Excellence, The Zappos Experience, Leading the Starbucks Way, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention, The Starbucks Experience, Driven to Delight on Jun 15th, 2016 Comments
In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....
Posted in DefaultTag on Jun 9th, 2016 Comments
Posted in , , , , , , , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention on Jun 3rd, 2016 Comments
