Archive for June 2016

In this week's episode, Dr. Michelli, discusses personal brand vetting...

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In this week's episode, Dr. Michelli, innovation at its best...

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In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....

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Dr. Michelli discusses delivery consistent brand experience...

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In this week's episode, Dr. Michelli, discusses the cost of customer churn...

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