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July 28, 2016 @ 9:57 am

Make the Experience Faster and More Personal

Dr. Michelli, discusses recent changes at Starbucks and how to have authentic personal emotional connection...

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July 21, 2016 @ 9:08 am

Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction

In this week's episode, Dr. Michelli, discusses how to create craveabilty in your business...

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July 14, 2016 @ 10:38 am

Show Me the Money: The Why of Customer Experience Excellence

Dr. Michelli, discusses research supporting an investment in programs designed to improve the engagement and loyalty of your customers...

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July 7, 2016 @ 10:58 am

Brand Independence Day: Staying in the Black from One of the Men in Black

In this week's episode, Dr. Michelli, discusses branding lessons learned from Will Smith...

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