2016-08

Dr. Michelli, discusses wisdom and foolishness as it pertains to technology advances in customer experience delivery...

In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...

This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...

Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...