Archive for August 2016

Dr. Michelli, discusses wisdom and foolishness as it pertains to technology advances in customer experience delivery...

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In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...

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This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...

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Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...

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