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August 29, 2016 @ 10:16 am

Technology: A Blessing & A Curse to Customer Experience Delivery

Dr. Michelli, discusses wisdom and foolishness as it pertains to technology advances in customer experience delivery...

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August 18, 2016 @ 9:50 am

Which Should Come First? The Employee or the Customer?

In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...

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August 11, 2016 @ 9:40 am

Customers Aren’t Always Right: Courageous Leaders Need to Be

This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...

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August 4, 2016 @ 1:45 pm

Beating the Giant: It’s as Simple as Artisanship

Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...

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