New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in , , , , , , , , , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Leading the Starbucks Way, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention, The Starbucks Experience on Sep 22nd, 2016 Comments
Dr. Michelli discusses creating the right environment for world-class customer experiences to occur...
Posted in , , , , , , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention on Sep 16th, 2016 Comments
Posted in , , , , , , , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Employee Empowerment, Customer Retention on Sep 13th, 2016 Comments
Posted in , , , , , , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Customer Retention on Sep 1st, 2016 Comments
Dr. Michelli, discusses a couple ways Domino's Pizza is innovating their customer experience through the use of technology.
