Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Dec 29, 2016
Customer Resolution 2017 – Perfect Experiences
Thursday Dec 29, 2016
Thursday Dec 29, 2016
In this week's episode, Dr. Michelli discusses setting a new standard for experience delivery...
Thursday Dec 22, 2016
Do’s and Don’ts for a Human and Humane Holiday Experience
Thursday Dec 22, 2016
Thursday Dec 22, 2016
Dr. Michelli discusses how to create humanity-rich experiences this time of year...
Friday Dec 16, 2016
It’s Not Easy Enough: Simplifying the Experience
Friday Dec 16, 2016
Friday Dec 16, 2016
In this week's episode, Dr. Michelli discusses ways in which technology is making the customer experience easier...
Friday Dec 09, 2016
Nailing the Numbers – Your Future Equals Your Customer Experience
Friday Dec 09, 2016
Friday Dec 09, 2016
Dr. Michelli, discusses relevant customer experience statistics...
Friday Dec 02, 2016
Legacy Schmegacy – What Will You Be Known For?
Friday Dec 02, 2016
Friday Dec 02, 2016
In this week's episode, Dr. Michelli discusses leaders identifying their "one big thing"...
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