Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jan 26, 2017
Jan 26, 2017
4 min
In this episode, Dr. Michelli, discusses the Blue Ocean Strategy and what you can learn from the Girls Auto Clinic as it relates to customer-centricity...
Jan 23, 2017
Jan 23, 2017
3 min
Dr. Michelli, discusses game theory as it applies to businesses outside of the gaming industry...
Jan 12, 2017
Jan 12, 2017
3 min
In this week's episode, Dr. Michelli, discusses the best ways to make your expectations as a leader clear and consistent...
Jan 6, 2017
Jan 6, 2017
2 min
Dr. Michelli, discusses why you should use customized customer service training tools as a guide only...