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January 26, 2017 @ 10:49 am

Lessons for How to Swim in a Blue Ocean from the Girls Auto Clinic

In this episode, Dr. Michelli, discusses the Blue Ocean Strategy and what you can learn from the Girls Auto Clinic as it relates to customer-centricity...

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January 23, 2017 @ 2:45 pm

Is Business a Game? Customer Experience Lessons from Gaming

Dr. Michelli, discusses game theory as it applies to businesses outside of the gaming industry...

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January 12, 2017 @ 11:46 am

Fine-tuning Your Service Expectations and Your Consistent Delivery of Service Behaviors

In this week's episode, Dr. Michelli, discusses the best ways to make your expectations as a leader clear and consistent...

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January 6, 2017 @ 10:57 am

Customer Experience Excellence – The Science and the Craft

Dr. Michelli, discusses why you should use customized customer service training tools as a guide only...

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