Archive for January 2017

In this episode, Dr. Michelli, discusses the Blue Ocean Strategy and what you can learn from the Girls Auto Clinic as it relates to customer-centricity...

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Dr. Michelli, discusses game theory as it applies to businesses outside of the gaming industry...

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In this week's episode, Dr. Michelli, discusses the best ways to make your expectations as a leader clear and consistent...

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Dr. Michelli, discusses why you should use customized customer service training tools as a guide only...

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