Archive for March 2017

Dr. Michelli discusses lessons from an atypical apology...

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In this week's episode, Dr. Michelli discusses mobile ordering... 

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In this week's episode, Dr. Michelli discusses business lessons found in the world of bottled water...

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In this week's episode, Dr. Michelli discusses customer experience strategy when bad experiences occur...

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Dr. Michelli discusses Perceptual Control Theory (negative feedback loops) as it relates to the relationships we have with our customers...

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